terms and conditions

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Terms and Conditions Shivon Soap

Cost/Currency
All prices on Shivon Soap are in Euro (€). Pay pal will automatically convert the shop currency (€) to your account currency during checkout. Delivery is made at an extra cost – please see our Postage & Packaging chart regarding the price. This will be determined by final weight of your order and destination. (Ireland, EU countries, Rest of the World).  Please note that the buyer will be responsible for any customs duties/taxes levied on the import of items into their country.  The charges (see under delivery for postal charges please)  are for standard post, without insurance. If you want to include insurance or send your order by registered or express post, then tell us by email or include a note on your Pay Pal notes to inform us. We reserve the right to contact you should your order require an additional shipping amount – we will inform you of this prior to shipping.

Delivery/Shipping
Goods are despatched within 7-10 working days unless otherwise stated. If we are unable to despatch your order within that time we will contact you by e-mail with an estimated despatch date.   Postal time for delivery for standard post is approximately 2 weeks.  Please ensure you give us a complete postal address. Shivon Soap can not accept any responsibility for delays which may arise from postal strikes/busy periods Christmas etc, in instance like this please allow extra time for delivery.

Payment
Payment is only accepted via PayPal/Credit Card. Product will not be dispatched until full payment is received by us. Payment of your order made via PayPal is completely secure – we don’t retain any payment information or card details. All credit card details for online payments are processed via Pay Pal. Shivon Soap cannot take responsible for any charges incurred by you from your Credit Card Company/bank or bank in relation to the processing of any order made with us.

Privacy
Shivon Soap does not sell or pass on any of our customer’s information, i.e name, address, email address etc to any other parties.

Damaged goods
Products are deemed to have been received in good order after 7 days of receipt. You may return any damaged products within 7 days after receipt for a full refund provided they are unused and in still in Shivon Soap original packaging.

Returns/Cancellations
If you are not satisfied with the goods you have a right to cancel your order and return product provided they are unused and in still in their original Shivon Soap packaging and receive either a full refund or replacement product. Please e-mail us before you return goods indicating the reason for your return. Please wrap the package securely. We will contact you by e-mail regarding your refund once we have received and processed the returned item. Return postage will only be refunded if goods are damaged or faulty, in an unsatisfactory condition.   Refunds will be made via paypal method originally used, minus shipping and any costs involved in the crediting procedure.   Shivon Soap cannot be held responsible for any goods lost in transit, and we also advise the use of registered shipping to also return any soaps.

Shivon Soap  is unique made  just for you.  Every batch is individually hand cut, therefore sizes may vary from time to time, and there may be a slight variation in appearance from batch to batch because of the nature of handmade soap.

The information on this site is not medical advice and is not intended to replace the advice or attention of health care professionals.

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